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        FAQ

        SHIPPING


        When will my order ship?
        Our products usually – key word usually – ship within 10-21 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email.


        My package says delivered, but I didn’t receive it.
        Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

        We support international shipping.
        we support international shipping, International orders over $41.00 USD are eligible for free shipping! All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your kiofy order and/or shipping total.

        Do you combine orders?
        Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.

        Can my parcel be redirected to a different address?
        Once your order ships, we are unable to make any changes to the shipping address.

        The package is in my country but tracking hasn’t updated.
        We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered. It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. 

        We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however, your package may be delayed by customs, or may simply be missing a scan. If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
         
        HAVE A QUESTION?
        Click here to email our team!
         
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        ORDER ISSUES



        My order shipped but I need to change the address.
        So sorry for the issue! You should still be able to update your address on the USPS website or contact your Local Post! If your package returns to us due to an incorrect address, it will be canceled and refunded; you will be notified if this happens.


        Can I change the shipping address for my order?
        We will be happy to change the shipping address for your order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

        Can I change the billing address for my order?
        Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!


        Can I modify my order after I’ve placed it?
        No, unfortunately, we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!


        Can I cancel my order after I’ve placed it?
        Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!


        I received a package, but it wasn’t my order.
        We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!


        I received the wrong item.
        We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.

        I am missing item(s) in my order.
        Oh no! Please email our Customer Care team by clicking HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.


        I received a broken item(s) in my order.
        Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.


        I received my package and have a problem!
        Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our Watches your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies.




        HAVE A QUESTION?
        Click here to email our team!

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